Corporate

As Efektif Group of Companies, we are proud to offer Customs Clearance, Logistics and Insurance services at a single point, based on our 25 years of experience and customer satisfaction, with our expert team and technological infrastructure in all stages of foreign trade operations in line with the needs and demands of our companies.

EFEKTİF Group of Companies, which provides professional Customs Brokerage and Foreign Trade Consultancy Services to distinguished organizations guiding the Turkish and World economy, has adopted an unconditional and unreserved customer satisfaction-oriented management approach without compromising its quality philosophy since its establishment, has taken care to establish long-term relationships with its customers based on mutual trust, and has gained the appreciation, praise and trust of its valued customers as a result of its effective service and comprehensive services, principled, honest and systematic work.

Our fundamental strategy is to be the solution partner with the safest work environment for our employees and the most reliable systems and service quality for our customers, while continuing to grow rapidly in our sector.

In customer satisfaction, it has adopted the motto that quality is the principle and customer satisfaction is not instantaneous, but constant and indispensable.

To provide the service that our customers need in an effective manner, to provide all kinds of training and technological support to our employees, to provide low cost and high quality in accordance with the legislation.

To ensure customer satisfaction by using our knowledge and experience in the most effective way in order to guarantee that our customers can reach the targets they have set by ensuring that they work with zero stock.

• We ensure that our customers are provided with the necessary information and clarifications on a sectoral basis in an accurate, timely, complete, understandable and equitable manner.
• As Efektif Gümrük, we strive to be the best in every sector we operate in and we do not compromise on quality in service.
• We produce the right solutions in accordance with the Current Legislation by concluding all transactions with the same meticulousness without distinguishing between the company and the sector.
• We provide the fastest service to our customers with the awareness of zero error and by predicting the potential problems in advance, we alert our customers and ensure that the necessary precautions are taken.
• We implement customer-oriented policies that follow the advancements, identify the demands and expectations of the market and direct our strategy accordingly.
• We render our services with experienced Customs Brokers, Assistant Customs Brokers and specialized personnel who are committed to the ethical values of the Customs Brokerage profession.
• We have adopted a structure that attaches importance to education, provides opportunities for professional training and development, rewards success, contributes to the personal development of our employees through continuous training and increases motivation.
• By following the technology, we provide trouble-free operation service to our customers with the continuous development of our operation performance.
• We take utmost care to implement the required policies and social reforms to keep service quality at the maximum level.